Privacy Policy

Privacy Policy Agreement

Last Updated: November 3rd, 2024

1. Introduction

Silver Creek Technologies, Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our websites, products, services, and software (collectively, “Services”). By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this policy.

2. Information We Collect

2.1 Personal Information
We may collect personal information that you provide directly to us when registering for an account, placing an order, or interacting with our Services. This information may include your name, email address, physical address, payment details, and other contact information necessary to deliver our Services and communicate with you.

2.2 Usage Information
We collect information about your use of our Services, including IP addresses, device information, log data, and other analytics that help us understand how users interact with our Services. This information is collected automatically through cookies and other tracking technologies.

2.3 Customer Support Information
When you contact us for support, we may collect information necessary to fulfill your request and provide assistance, including technical details and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect for the following purposes:

- Service Delivery: To deliver and manage our Services, including processing payments, verifying accounts, and providing customer support.
- Service Improvement: To analyze usage trends, improve the performance and quality of our Services, and develop new features.
- Communication: To communicate with you about your account, respond to inquiries, provide updates, and notify you of changes to our Services or policies.
- Compliance and Legal Obligations: To comply with applicable laws, enforce our Terms of Service, and protect our rights and interests or those of our users.

4. Data Retention

We retain your personal information only for as long as it is relevant and necessary for the purposes outlined in this Privacy Policy. When personal information is no longer needed, we take steps to delete, anonymize, or otherwise securely dispose of it, unless retention is required by law or for legitimate business purposes.

5. Information Sharing and Disclosure

We do not trade, sell, or otherwise share your personal information with third parties except as described in this policy:

5.1 Service Providers
We may share information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, customer support, and infrastructure hosting. These providers are bound by contractual obligations to protect your information and may only use it as directed by us.

5.2 Legal Compliance and Protection
We may disclose your information if required by law or if we believe that disclosure is necessary to comply with a legal obligation, protect our rights, investigate fraud, or ensure the safety and security of our users and Services.

5.3 Business Transfers
In the event of a merger, acquisition, sale, or other business transaction, your information may be transferred to the acquiring entity. In such cases, we will notify you of any significant changes in data handling practices.

6. Data Security

We implement industry-standard security measures to safeguard your personal information and protect it against unauthorized access, disclosure, or alteration. While we strive to protect your data, no security measure is completely infallible, and we cannot guarantee the absolute security of your information.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you would like to exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children, and if we become aware that such information has been collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates to this policy on our website, and if the changes are significant, we will provide additional notice. Your continued use of our Services after such updates constitutes acceptance of the revised Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Silver Creek Technologies, Inc.
1209 Orange St
Wilmington, DE 19801
United States

Email (general inquiries): [email protected]
Email (legal inquiries): [email protected]
Email (privacy inquiries): [email protected]
Email (abuse inquiries): [email protected]